FAQs
Frequently Asked Questions
1. What Does It Cost To Play?
Under 12 months = FREE with 1 paid child admission. Ages 12 months to 24 months = $12 per child (all-day play). Ages 25 months to 11 years = $14 per child (all-day play).
Tuesday & Thursday = $12 per child.
2. What Are The Store Hours?
3. Do we need to have a wrist band?
Yes. Wristbands identify paid guests and help our team match children with their family. Please keep your wristband on during your visit.
4. How Long Can We Stay?
Admission is valid for all-day play. You may leave and return as many times as you like on the same day as long as you keep your wristband on.
5. What Does A Party Package Include?
• Party includes two hours in the reserved party area.
• Party comes with pizza, drinks and ice cream for the kids.
• Party host receives a free pass for the birthday child to return in the future.
• We provide all the paper goods and plastic ware needed for the birthday party.
6. Do I Have To Pay A Deposit The Day I Book My Party?
A $75 non-refundable deposit is required for a regular birthday party reservation. Private party reservations require a $150 non-refundable deposit. Deposits may be transferred to another party date within 60 days and are applied toward the party balance.
7. Can We Bring In Decoration For The Party?
Yes. You may bring additional decorations for your reserved party area. Confetti, glitter, bubbles, silly string, and piñatas are not allowed.
8. Can I Order Pizza, Fruit Trays, Cookie Cakes, And Veggie Trays The Day Of The Party?
We request you to add on the additional add on while booking the party.
9. What Food Can Be Added To The Birthday Parties?
You can add additional pizzas, drink pitchers, water bottles, popcorn buckets, nacho & cheese tray, fruit platter, hot dog tray, chicken nuggets tray & cheese burger trays.
10. Can I bring in outside food for the birthday party?
For birthday party reservations, outside food is allowed for a $75 fee, limited to up to 3 finger-food items. Outside drinks are not allowed. Birthday cake or cupcakes and goodie bags are allowed.
11. Can Kids Wear Regular Sock’s Or Do They Need Special Socks?
You can wear regular socks. We do sell the socks in the front if you don’t have it on.
12. Where Are You Located Inside The Mall?
We are located inside the mall, in-front of the Dillard’s men's & children department store
13. Do You Have Restrooms In The Store
We do have restrooms for the guests in the store.
14. Do You Charge For Children That Are Not Able To Walk?
Children under 12 months are free with one paid child admission.
15. Do You Charge For Adults?
No. Accompanying adults enter free with a child admission. Adults must remain with and supervise their children from outside the play area.
16. How Many Adults Can Accompany A Child?
We don’t put a limit on adults coming to watch children.
17. Can I Leave My Children Unattended So That I Can Shop?
No. Children must remain accompanied by a responsible adult age 18 or older. Adults must supervise from outside the play area.
18. Do You Accept Credit Cards?
We accept all major credit cards.
19. Can I bring in the cake or cup cake for the prebooked birthday party?
Yes you are allowed to get the cake or cup cakes to the pre-booked birthday party.
